Anonymous

Loved ADP - Closed Wisely

Ever since ADP switched to over to Wisely the service has gone downhill in rapid speed. Money was on hold for over almost a week, it wasn't a purchase and I when I tried to call nobody answered. I tried it for 2 hrs. Imagine my card would have been stolen or there would have been a real emergency. The login is too simple, there are no security questions. An easy *** for every hacker out there. All of this made us feel uncomfortable, so we switched to another company.
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Reason of review:
Bad quality
Kissmybuttock
map-marker Columbus, Ohio

Wisely -The worst experience EVER

Everything was fine until ADP they changed to Wisely. Deposits were late - pending money on hold for over 48 hr even though the other bank released it. Tried calling 3 times today, no luck -nobody answers. I hang up after 40 min (30 min) No security questions when you log in, I assume this card is heaven for hackers. This all stinks, very fishy, very unprofessional. Sorry, I am done with ADP!
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Reason of review:
Poor customer service
Teresa B Kln
map-marker Pittsburgh, Pennsylvania

I lost my card they said they would send a replacement in a day for $15 been contacting about it cause fedex said they never gave it to them and they keep telling me they did with no tracking number

Yes long wait on phone and they still haven't resolved it
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Reason of review:
Order processing issue
Anonymous

Something Weird

My card was drained all -100 dollar transactions to a Target in Albany,CA Why the *** is ADP allowing this to happen and furthermore I have seen other commenting the same feels like an inside job or are they so insecure with our money our accounts are being hacked by the same person
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James J Llm

Worst pay service EVER!!!

Been without a check for 3 weeks waiting on these guys to send replacement card smgdh ,like i dont have *** bills
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Loss:
$1515
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Pageland, South Carolina

Absolutely TERRIBLE

When adp switched to my wisely everything went to *** Not only did they hold 100 bucks for 3 days when i lost my wallet they refused to do anything we asked. They expected us to know the card number by heart. After i did find the card number info the guy who i specifically told not to lock my account of course locked it!! I could of transferred my funds or wired money so my kids can eat. But now i can not touch it!! Until my replacement card gets here in FOUR WEEKS. I will NEVER be using them AGAIN EVER. As soon as the card gets here I'm emptying the account and cutting that thing up in a million pieces. They have their *** *** up. YOU ARE PLAYING WITH PEOPLE'S LIFES, WITH THEIR FAMILIES LIVELIHOOD. Adp was fine we used it for a year and it was perfect, the moment they switched i was already done.
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Anonymous

Horrible card

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This card is a joke. I lost the card so i called to have a new one issued but they would not issue one till i send in a copy of my social security card and id...
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Reason of review:
Order processing issue
Dan c Kcm

Don’t missplace your card!

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It’s been two weeks and no replacement card. Tried to use the checks included with card. You must take ALL your money out of the account. But I have too much money in my account—exceeds limit on check amount. So I can’t access one penny of my account because I have too much in the account. No joke—read the fine print. The checks are NO GOOD unless you have just the right amount in your account. My bill collectors don’t understand when i say I have too much money to pay them. This is a stop-gap way to get paid folks—avoid at all costs.
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Loss:
$1000
Pros:
  • Quickness of funds avalible
Cons:
  • Place unknown holds on acct
Reason of review:
Bad quality

Preferred solution: Switch account

Brittanie Czg
map-marker Saint Paul, Minnesota

THIS COMPANY SUCKS!!!!!

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I have the company threw work and I previously lost my card on the 2nd I called and canceled and proceeded to pay for express shipping. It is now the 19th and is still not here I called and they told me that it wasn’t even sent yet the fee was still taking out of my account and they WILL NOT. Give me a refund!
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Armirre. H
map-marker Livonia, Michigan

They DON'T listen

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I was supposed to recieve a refund off 115.83 on November 9th. My refund was NEVER put back on my card! I was in contact with the merchant and they provided me with the transaction number from the refund and the invoice showing that it was sent! The agents at ADP never sent the dispute forms to me NOR did they provide any information as to why my money still isnt posted almost a month later! When I tell them that Ive already called and what was told to me THEY STILL REPEAT EVERYTHING WORD FOR WORD OF WHAT I JUST SAID as their answer! I will NEVER get a paycard with ADP's logo on it. They dont listen! One guy even went so far as to tell me that I dont need to call them
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Reason of review:
Return, Exchange or Cancellation Policy
Akwesi G

Scammers

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For 3 months my son has not received his funds on his card due to a hold. When asked what kind of identification was needed to release the hold they gave him the runaround when as to where he was to submit his documents.

Again this has been going on for 3 whole months. I have spoken with the company numerous times JH. I have spoken with the supervisor as well as customer service on numerous occasions and placed on hold as long as an hour. They pretend to be empathetic with you when indeed these people are straight Crooks and are looking to hold on to your money for whatever reason.

I am ready to take these people too small claims court. These people are nothing but scammers and probably ready to steal identities. They are not based in the USA and carry heavy accents that you can hardly understand.

A horrible company. I cannot believe that a place like Sesame Place choose to deal with people like these people here.

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Tia B Yjo
map-marker Jacksonville, Florida

This adp card has ruined my life

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My card is for my tips...I work as a hairdresser and this is a majority of my income. I have consistently had troubles with ADP regarding the balance, How to replace a lost card, Atm withdrawal fees on money I am earning daily, So the company I work for can get a deal cashing my paycheck.

It's absolutely horrifying that after 15 years in the service industry my income has been taken suddenly with no other option to collect all the money I am EARNING. I'm so dissatisfied with being charged for processing my pay without thoughtfulness and understanding of how little we already make. You take from people who are already working hard on their feet every day.The ADP pay card is the worst thing that has ever happened to me. Once your company sells you and your paycheck to be handed over you are expected to use a card that wont always be accepted at each merchant, charges fees for every atm transaction, and may or may not always contain the exact amount you have earned for that day...I have had problem after problem!!

I have had no luck speaking to anyone American when I call to resolve issues because this company has chosen like so many others to outsource the customer service department. Unfortunately I feel like I'm never really being heard or understood. I'm past frustrated and their is nothing they can do for me most cases. Right now my wallet was lost.

The adp company has informed me in order to receive a new card I will wait at LEAST 2 WEEKS or I can pay them 24 dollars for express and then it will only be five days MAYBE..If I try to transfer the balance of what i have made they don't go through for 3 DAYS..this means that everyday it takes 3days to show up.

I'm exhausted from being passed around from person to person. This is the worst card i have ever had the displeasure of being FORCED TO USED TO MANAGE MY OWN EARNED INCOME.!!!!!

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Cons:
  • Place unknown holds on acct
Reason of review:
Problems with payment
Anonymous
map-marker Colorado Springs, Colorado

Decativated my pay card

I got a call from their so called fraud department and said I knew about the two declined charges boom they deactivated my dam card and said to wait 7-10 business days for the new one to arrive by snail mail I asked how I’m a supposed to pay my dam bills that are coming due are they nope and they kept telling me checks to get my money until the new card arrives I’m not paying 10.99 for one dam check and I’m looking into seeing if they can do this even though I agree I knew about the charges and they said I would still be able to use my card until the new one comes they lied to me going to talk to my manager and see if he can have the company I work for switch to a different card

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Reason of review:
Order processing issue
LaDonna T Sjx
map-marker Milwaukee, Wisconsin

I can't activate my card due to missing enrollment forms

I can't activate my card due to missing enrollment forms and I never had a problem with my cards that I use to have.
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Reason of review:
Access/ activation issues
Carla G Yty

Fraudulent Activity and NO Support from ADO

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On April 6 there was two fraudulent transactions taken from my ADP account. I was neither notified or contacted to be made aware that this activity occurred.

In speaking with the representatives at 186* -402 -**** They had him for me that I needed to fill out a dispute claim which I did back in April to dispute form was completed and faxed and emailed to ADP is dispute department at SOLSPARKCH dispute@***t data.com. During this time I was neither contacted by anyone in the dispute department when I called back to the 866 Custer murder service number I was told that by July 6 the money would be back in my account. Today is July 6 it is 90 days since the fraudulent activity in my account and I still have not received that money in my account.

When I called today they informed me that the dispute department will need to provide them an update they do not have an update as to where it is. This is by far The worst customer service I have ever received from a company not only has it taking them longer than 90 days to handle a dispute on fraudulent activity which is very clear fraudulent activity based on the location of where the transactions occurred but the fact that no one has an answer for me yet as of today I was told to call back on Monday so that the dispute department can give me an update they’re still not saying where the $1800 is that they had promised to put back in my account by July 6

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Reason of review:
Problems with payment
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