Jacob F Reh

Lost card

Card is lost in the mail and for some reason cant retrieve it. Called the work company but unable to retrieve
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Preferred solution: Full refund

Darin T Jkd
map-marker Westwood, Kansas

I'm am not allowed to make purchases online. This is a updated card from.my job

I received 2 cards in the mail 2 days apart. I activated 1 and is not allowed to pay my bills or make purchases on.line through Google pay
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Preferred solution: Whatever restrictions off my card

Resolved
Latoya R Tkd

Resolved: This is worst company ever.

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Updated by user Oct 22, 2021

Company fixed the issue and I have been provided with apology.

Original review Oct 22, 2021
Customer service sucks, people are rude and the company is so secure u can't ever use your card funds. This company needs to burn and just plain awful. Don't work within this company or allow anyone to get this *** cars
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Cons:
  • Locking my card
  • Miserable
  • Completely the worst customer service ever

Preferred solution: Let the company propose a solution

User's recommendation: Chime is better

Lisa E Leb

Cannot access my funds - register new card

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Call 186******** - enter my last six ssn - wont take (FRAUDULENT) wont take card number - need to resolve this issue.Wont accept calls - no cutsomer service avaiable - CALL ME 812-821-**** another...PISSED CONSUMER
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Preferred solution: set up a customer service for card issues - no idea how much is on CARD CANT ACTIVATE IT,

Joey M Vst

Your company sucks

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My card is locked and I cant activate it.
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Loss:
$80
Cons:
  • This company is butt cheeks
  • This company is trash

Preferred solution: Full refund

User's recommendation: This company is horrible do not use it

Sothiswebsiteisawaytodivertcomplaints B
map-marker Indianapolis, Indiana

Is totalpay still around as of October 2020?

I liked it, I liked the check feature, used it over many years, until I was a victim of fraud (approximately $100) and wanted a card with chip. At the time (2018?) the card didnt have a chip. Fraud was settled to my benefit. Now Im doing research on the ADP Wisely card (from 5/3 bank) which can put payday a couple days faster. Capital One (checking) drags its feet on online billpay, and so does 5/3 (credit card). Between payday and payee being paid, it can be 5-6 days.
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Pros:
  • Worked great
Cons:
  • Didnt have a chip

Preferred solution: Add a chip to cards

User's recommendation: Investigate the ADP Wisely card (from 5/3 bank). That is most likely my next card.

Anonymous
map-marker Wichita, Kansas

Money taken off my card I did not consent

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I got a bank account, I will never deal with Wisely again! Customer service sucks!
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Loss:
$255

Preferred solution: Full refund

User's recommendation: Get a bank account!

Yesenia S

They won't release my pay

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This is the first direct deposit with Wisely and there are no funds available in my account. I called the day (Friday) I would normally get my direct deposit and they told me it was there and that is was on hold because of the amount but it would be released later that day. I checked throughout the day... nothing. Saturday still nothing... Called them again. This time it was because they needed my ID. OK I sent it to them. They said Monday the funds would be leased. Today is Monday, still no funds available. Called and demanded to talk to a manager. First time I was hung-up on. Second time I was on hold for over 10 minutes. Still on hold.
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Preferred solution: Release of payroll income and not be charged anything. I am cancelling the account.

User's recommendation: Do not sign up

David S Fdd
map-marker Tampa, Florida

Card locked

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Horrible customer service senior citizen treated like crap
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Loss:
$6400

User's recommendation: Don't get this card

James H Vqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The worst customer service ever!!!

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Well I use my ADP card to pay some bills it seems like there was a major problem because when I was paying my credit cards off they closed every single one of my credit cards due to the fact that ADP Visa debit card / checking account would not take the payment so they shop every single one of my credit cards due to the fact that ADP wisley Visa gave out Miss information you saying that it was a checking account debit card which through my credit below and we're dealing with a crisis and that was the way I used to get by I have a 6 in a 7 year old and now we have to Outsource for food and other Essentials depending on other family members to bring us food even water. I have called for the last 3 days to try and get this cleared up. Over 12 times I've called and 12 times I spoke to someone each time I was disconnected and ask the same questions over and over again with them saying they would call me back it is now going on the third day today I called over eight times and spoke to the same lady and she just kept on giving me the runaround I will be hiring the biggest the baddest attorney because of their neglect and the worst customer service anybody should ever have to go through

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Loss:
$20
Cons:
  • Completely the worst customer service ever
  • Your employees are very poor at there job

Preferred solution: I want to get paid for all of my lost time and frustration my credit score all my credit cards have been locked out closed due to the fact of the incompetence on the ADP side and the customer service was the worst I've ever dealt with in my life and in am

User's recommendation: Never ever use ADP Visa wisley never

Jemiah C

Can’t access money

It has been two weeks and customer service will not release my pay check
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Loss:
$422
Cons:
  • Steal money

Preferred solution: Full refund

Kimberly G Niy

Locked card

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Wisely locked my card after they said they wouldn't i had no fraudulent claim I just wanted a phone number and they still locked it of they would actually listen to the customer instead of talking over ud
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Cons:
  • Locking my card
  • Your employees are very poor at there job

Preferred solution: Unlock my card

User's recommendation: Wisely is horrible

Anonymous

The switch to MyWisely

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So since the transition from MyAline to MyWisely, there is no ability to make online transaction, this is by far the biggest inconvenience I've ever had with card company. There's no excuse for this, ordering things online in this day and age is more common place than anything and now with no option to do so, it's basically not worth having the card. This is so infuriating.
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Cons:
  • Customer service
  • Miserable

User's recommendation: Avoid

Anonymous
map-marker Dallas, Texas

Do not go here you will be sorry

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My card was stolen when I had so many bills due money taken off same day I find out I call them to file a dispute which turned into several and then they were all denied sent a police report and letter from my company HR department as they said will make it go faster which was a lie now it can take up to 90 days to refund my money my bills are late lights got turned off car repossessed Im playing catch up on all my bills my bp is high cause Im working harder to catch up on everything and they say they understand NO YOU DO NOT UNDERSTAND what this does to people lives yall are thieves and I want my money back this is not right and then you say youre investigating you put ordinary people over people lives and well being youre a joke and I would never do to people what yall or doing and I hope you pay for this and call and check on your disputes and updates are a joke!!!!!
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Charles W Uhf

Got charged twice by rock auto.com

I was Ordering some car parts from rock auto.com and the first time I put all my information and they said that my billing address did not match my card address where theyre going to send it so I went back and checked again and try to do it so I didnt go through but it went through twice so I ordered the same thing twice because the website said that it didnt go through
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Loss:
$277
Pros:
  • Cons
Cons:
  • Customer service

Preferred solution: Full refund

Robert S Vwf

Cancel it

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Ordered services from a company. The company was overseas and refuse the transaction. I spent five phone calls with ADP money card trying to find out why they were holding my money. It has been stuck in pending for several days. No one can give me a straight answer and theres no one to talk to there that can do anything. Everyone that answers the phone is reading from a script
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Loss:
$265
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

About

Related Companies

ADP, Global Cash Card, Wisely by ADP, WorkMarket, ADP Canada

Summary

ADP Total Pay Card is a business outsourcing solutions company. ADP Total Pay Card offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source to businesses of all sizes and types. ADP Total Pay Card is considered to be a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. The company has locations all over the United States, and does its business internationally. The awards and recognitions of the company includes Fortunes 2012 list of Americas Most Admired Companies (it was ranked 2nd), Forbes 2012 list of Worlds Most Innovative Companies (position 46), Computerworld's list of 100 Best Places To Work In IT 2012 (it was ranked 47th).

ADP Total Pay Card reviews and complaints

ADP Total Pay Card is ranked 95 out of 199 in Cards category

Area Served

USA

Payment Methods

VISA

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