ADP Total Pay Card
ADP Total Pay Card Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 58 reviews; overall sentiment is strongly negative with widespread dissatisfaction.
Positive Feedback
Some customers note quick availability of funds and the convenience of a payroll pay card in limited cases.
Negative Feedback / Risk Areas
- Frequent ADP Total Pay Card customer complaints about locked cards and delayed or withheld deposits.
- Repeated reports of poor customer service, long holds, and overseas call centers that frustrate dispute resolution.
- Multiple incidents of suspected fraud, denied or very slow refunds, and problems activating or using the card online.
Key Takeaways for Future Customers
- Read ADP Total Pay Card reviews before enrolling and consider direct deposit to a bank instead.
- Expect possible customer service delays and be prepared to provide ID for disputes and refunds.
- If ease of online purchases, reliable fraud protection, or prompt refunds matter, weigh alternatives carefully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 58 reviews; overall sentiment is strongly negative with widespread dissatisfaction.
Positive Feedback
Some customers note quick availability of funds and the convenience of a payroll pay card in limited cases.
Negative Feedback / Risk Areas
- Frequent ADP Total Pay Card customer complaints about locked cards and delayed or withheld deposits.
- Repeated reports of poor customer service, long holds, and overseas call centers that frustrate dispute resolution.
- Multiple incidents of suspected fraud, denied or very slow refunds, and problems activating or using the card online.
Key Takeaways for Future Customers
- Read ADP Total Pay Card reviews before enrolling and consider direct deposit to a bank instead.
- Expect possible customer service delays and be prepared to provide ID for disputes and refunds.
- If ease of online purchases, reliable fraud protection, or prompt refunds matter, weigh alternatives carefully.
Media from reviews
Turn one complaint into a collective action
Lost card
Card is lost in the mail and for some reason cant retrieve it. Called the work company but unable to retrieve
Preferred solution: Full refund
Westwood, Kansas
I'm am not allowed to make purchases online. This is a updated card from.my job
I received 2 cards in the mail 2 days apart. I activated 1 and is not allowed to pay my bills or make purchases on.line through Google pay
Preferred solution: Whatever restrictions off my card
Resolved: This is worst company ever.
- Customer service is poor and staff are rude.
- The company's security blocks card funds.
- Avoid working there and do not let others obtain cars.
Company fixed the issue and I have been provided with apology.
Customer service sucks, people are rude and the company is so secure u can't ever use your card funds. This company needs to burn and just plain awful. Don't work within this company or allow anyone to get this *** cars
- Miserable
- Locking my card
- This company is butt cheeks
Preferred solution: Let the company propose a solution
User's recommendation: Chime is better
Cannot access my funds - register new card
- Fraudulent request for last six SSN and card number.
- Calls are not accepted and there is no customer service, and the issue needs resolution.
Call 186******** - enter my last six ssn - wont take (FRAUDULENT) wont take card number - need to resolve this issue.Wont accept calls - no cutsomer service avaiable - CALL ME 812-821-**** another...PISSED CONSUMER
Preferred solution: set up a customer service for card issues - no idea how much is on CARD CANT ACTIVATE IT,
Your company sucks
My card is locked and I cant activate it.
- This company is trash
- This company is butt cheeks
Preferred solution: Full refund
User's recommendation: This company is horrible do not use it
Is totalpay still around as of October 2020?
- I liked the check feature and used it for years.
- Fraud near $100; card had no chip, fraud settled.
- Exploring ADP Wisely card for faster payday.
I liked it, I liked the check feature, used it over many years, until I was a victim of fraud (approximately $100) and wanted a card with chip. At the time (2018?) the card didnt have a chip.
Fraud was settled to my benefit.
Now Im doing research on the ADP Wisely card (from 5/3 bank) which can put payday a couple days faster.
Capital One (checking) drags its feet on online billpay, and so does 5/3 (credit card). Between payday and payee being paid, it can be 5-6 days.
- Worked great
- Didnt have a chip
Preferred solution: Add a chip to cards
User's recommendation: Investigate the ADP Wisely card (from 5/3 bank). That is most likely my next card.
Wichita, Kansas
Money taken off my card I did not consent
I got a bank account, I will never deal with Wisely again! Customer service sucks!
Preferred solution: Full refund
User's recommendation: Get a bank account!
They won't release my pay
- The direct deposit with Wisely is not available.
- Friday said funds would release; ID was needed and sent; Monday funds still not available.
This is the first direct deposit with Wisely and there are no funds available in my account. I called the day (Friday) I would normally get my direct deposit and they told me it was there and that is was on hold because of the amount but it would be released later that day.
I checked throughout the day... nothing. Saturday still nothing... Called them again.
This time it was because they needed my ID. OK I sent it to them. They said Monday the funds would be leased. Today is Monday, still no funds available.
Called and demanded to talk to a manager. First time I was hung-up on.
Second time I was on hold for over 10 minutes. Still on hold.
Preferred solution: Release of payroll income and not be charged anything. I am cancelling the account.
User's recommendation: Do not sign up
Card locked
Horrible customer service senior citizen treated like crap
User's recommendation: Don't get this card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service ever!!!
- ADP Visa debit payments closed all my credit cards.
- Misinfo about a checking account debit card; 12+ calls over 3 days with disconnections.
Well I use my ADP card to pay some bills it seems like there was a major problem because when I was paying my credit cards off they closed every single one of my credit cards due to the fact that ADP Visa debit card / checking account would not take the payment so they shop every single one of my credit cards due to the fact that ADP wisley Visa gave out Miss information you saying that it was a checking account debit card which through my credit below and we're dealing with a crisis and that was the way I used to get by I have a 6 in a 7 year old and now we have to Outsource for food and other Essentials depending on other family members to bring us food even water. I have called for the last 3 days to try and get this cleared up. Over 12 times I've called and 12 times I spoke to someone each time I was disconnected and ask the same questions over and over again with them saying they would call me back it is now going on the third day today I called over eight times and spoke to the same lady and she just kept on giving me the runaround I will be hiring the biggest the baddest attorney because of their neglect and the worst customer service anybody should ever have to go through
- Completely the worst customer service ever
- Your employees are very poor at there job
Preferred solution: I want to get paid for all of my lost time and frustration my credit score all my credit cards have been locked out closed due to the fact of the incompetence on the ADP side and the customer service was the worst I've ever dealt with in my life and in am
User's recommendation: Never ever use ADP Visa wisley never
Can’t access money
It has been two weeks and customer service will not release my pay check
- Steal money
Preferred solution: Full refund
Locked card
- Wisely locked my card after they said they wouldn't.
- I had no fraudulent claim and only wanted a phone number.
Wisely locked my card after they said they wouldn't i had no fraudulent claim I just wanted a phone number and they still locked it of they would actually listen to the customer instead of talking over ud
- Your employees are very poor at there job
- Locking my card
Preferred solution: Unlock my card
User's recommendation: Wisely is horrible
The switch to MyWisely
- Since switching to MyWisely, online transactions are unavailable.
- The change is a major inconvenience and makes the card less useful.
So since the transition from MyAline to MyWisely, there is no ability to make online transaction, this is by far the biggest inconvenience I've ever had with card company. There's no excuse for this, ordering things online in this day and age is more common place than anything and now with no option to do so, it's basically not worth having the card. This is so infuriating.
- Miserable
- Customer service
User's recommendation: Avoid
Got charged twice by rock auto.com
- The billing address didn't match the card address at checkout.
- The order processed twice, duplicating the same item.
I was Ordering some car parts from rock auto.com and the first time I put all my information and they said that my billing address did not match my card address where theyre going to send it so I went back and checked again and try to do it so I didnt go through but it went through twice so I ordered the same thing twice because the website said that it didnt go through
- Cons
- Customer service
Preferred solution: Full refund
Dallas, Texas
Do not go here you will be sorry
- Card stolen; funds taken.
- Disputes denied; police report and HR letter provided.
- Refunds up to 90 days; bills late, lights off, car repossessed.
My card was stolen when I had so many bills due money taken off same day I find out I call them to file a dispute which turned into several and then they were all denied sent a police report and letter from my company HR department as they said will make it go faster which was a lie now it can take up to 90 days to refund my money my bills are late lights got turned off car repossessed Im playing catch up on all my bills my bp is high cause Im working harder to catch up on everything and they say they understand NO YOU DO NOT UNDERSTAND what this does to people lives yall are thieves and I want my money back this is not right and then you say youre investigating you put ordinary people over people lives and well being youre a joke and I would never do to people what yall or doing and I hope you pay for this and call and check on your disputes and updates are a joke!!!!!
Cancel it
Ordered services from a company. The company was overseas and refuse the transaction.
I spent five phone calls with ADP money card trying to find out why they were holding my money. It has been stuck in pending for several days.
No one can give me a straight answer and theres no one to talk to there that can do anything. Everyone that answers the phone is reading from a script
Preferred solution: Deliver product or service ordered
About
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ADP Total Pay Card is a business outsourcing solutions company. ADP Total Pay Card offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source to businesses of all sizes and types. ADP Total Pay Card is considered to be a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. The company has locations all over the United States, and does its business internationally. The awards and recognitions of the company includes Fortunes 2012 list of Americas Most Admired Companies (it was ranked 2nd), Forbes 2012 list of Worlds Most Innovative Companies (position 46), Computerworld's list of 100 Best Places To Work In IT 2012 (it was ranked 47th).
ADP Total Pay Card is ranked 93 out of 217 in Cards category
USA
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