Most helpful review
New Reviewer

I'm am not allowed to make purchases online. This is a updated card from.my job

I received 2 cards in the mail 2 days apart. I activated 1 and is not allowed to pay my bills or make purchases on.line through Google pay
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ID
#3954892 Review #3954892 is a subjective opinion of poster.
Location
Westwood, Kansas
Preferred solution
Whatever restrictions off my card
New Reviewer

Resolved: This is worst company ever.

Update by user Oct 22, 2021

Company fixed the issue and I have been provided with apology.

Original review posted by user Oct 22, 2021
Customer service sucks, people are rude and the company is so secure u can't ever use your card funds. This company needs to burn and just plain awful. Don't work within this company or allow anyone to get this *** cars

User's recommendation: Chime is better.

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Resolved
ID
#2996061 Review #2996061 is a subjective opinion of poster.
Cons
  • This company is butt cheeks
  • Locking my card
  • Miserable
Preferred solution
Let the company propose a solution
New Reviewer

Cannot access my funds - register new card

Call 186******** - enter my last six ssn - wont take (FRAUDULENT) wont take card number - need to resolve this issue.Wont accept calls - no cutsomer service avaiable - CALL ME 812-821-**** another...PISSED CONSUMER
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ID
#2357015 Review #2357015 is a subjective opinion of poster.
Preferred solution
set up a customer service for card issues - no idea how much is on CARD CANT ACTIVATE IT,
New Reviewer

Your company sucks

My card is locked and I cant activate it.

User's recommendation: This company is horrible do not use it.

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ID
#2262127 Review #2262127 is a subjective opinion of poster.
Cons
  • This company is trash
  • This company is butt cheeks
Loss
$80
Preferred solution
Full refund

Money taken off my card I did not consent

I got a bank account, I will never deal with Wisely again! Customer service sucks!

User's recommendation: Get a bank account!

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ID
#2198203 Review #2198203 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$255
Preferred solution
Full refund
New Reviewer

Is totalpay still around as of October 2020?

I liked it, I liked the check feature, used it over many years, until I was a victim of fraud (approximately $100) and wanted a card with chip. At the time (2018?) the card didnt have a chip. Fraud was settled to my benefit. Now Im doing research on the ADP Wisely card (from 5/3 bank) which can put payday a couple days faster. Capital One (checking) drags its feet on online billpay, and so does 5/3 (credit card). Between payday and payee being paid, it can be 5-6 days.

User's recommendation: Investigate the ADP Wisely card (from 5/3 bank). That is most likely my next card.

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ID
#2193805 Review #2193805 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Worked great
Cons
  • Didnt have a chip
Preferred solution
Add a chip to cards
New Reviewer

They won't release my pay

This is the first direct deposit with Wisely and there are no funds available in my account. I called the day (Friday) I would normally get my direct deposit and they told me it was there and that is was on hold because of the amount but it would be released later that day. I checked throughout the day... nothing. Saturday still nothing... Called them again. This time it was because they needed my ID. OK I sent it to them. They said Monday the funds would be leased. Today is Monday, still no funds available. Called and demanded to talk to a manager. First time I was hung-up on. Second time I was on hold for over 10 minutes. Still on hold.

User's recommendation: Do not sign up.

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ID
#2108939 Review #2108939 is a subjective opinion of poster.
Preferred solution
Release of payroll income and not be charged anything. I am cancelling the account.
New Reviewer

Can’t access money

It has been two weeks and customer service will not release my pay check
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ID
#2027104 Review #2027104 is a subjective opinion of poster.
Product
Adp Total Pay Card Deposit
Cons
  • Steal money
Loss
$422
Preferred solution
Full refund
New Reviewer

Card locked

Horrible customer service senior citizen treated like crap

User's recommendation: Don't get this card.

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ID
#1985304 Review #1985304 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$6400

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Verified Reviewer
New Reviewer

The worst customer service ever!!!

Well I use my ADP card to pay some bills it seems like there was a major problem because when I was paying my credit cards off they closed every single one of my credit cards due to the fact that ADP Visa debit card / checking account would not take the payment so they...
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ID
#1873342 Review #1873342 is a subjective opinion of poster.
Service
Adp Total Pay Card Customer Care
Cons
  • Completely the worst customer service ever
  • Your employees are very poor at there job
Loss
$20
Preferred solution
I want to get paid for all of my lost time and frustration my credit score all my credit cards have been locked out closed due to the fact of the incompetence on the ADP side and the customer service was the worst I've ever dealt with in my life and in am
New Reviewer

Got charged twice by rock auto.com

I was Ordering some car parts from rock auto.com and the first time I put all my information and they said that my billing address did not match my card address where theyre going to send it so I went back and checked again and try to do it so I didnt go through but it went through twice so I ordered the same thing twice because the website said that it didnt go through
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ID
#1833043 Review #1833043 is a subjective opinion of poster.
Pros
  • Cons
Cons
  • Customer service
Loss
$277
Preferred solution
Full refund
New Reviewer

Locked card

Wisely locked my card after they said they wouldn't i had no fraudulent claim I just wanted a phone number and they still locked it of they would actually listen to the customer instead of talking over ud

User's recommendation: Wisely is horrible.

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ID
#1822151 Review #1822151 is a subjective opinion of poster.
Service
Adp Total Pay Card Customer Care
Cons
  • Your employees are very poor at there job
  • Locking my card
Preferred solution
Unlock my card

The switch to MyWisely

So since the transition from MyAline to MyWisely, there is no ability to make online transaction, this is by far the biggest inconvenience I've ever had with card company. There's no excuse for this, ordering things online in this day and age is more common place than anything and now with no option to do so, it's basically not worth having the card. This is so infuriating.

User's recommendation: Avoid.

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ID
#1815706 Review #1815706 is a subjective opinion of poster.
Product
Adp Total Pay Card Account
Cons
  • Miserable
  • Customer service

Filed dispute and I think they hung up on me 4 times

I call file dispute and they where rude to me and dont even know if they filed it
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ID
#1812853 Review #1812853 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Adp Total Pay Card Customer Care

Do your research

Im glad I looked at the reviews before I signed up no one should have to endure this for the money they work for and knowing this the wisely card should be discontinued
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ID
#1796794 Review #1796794 is a subjective opinion of poster.
Location
Bellwood, Illinois

Do not go here you will be sorry

My card was stolen when I had so many bills due money taken off same day I find out I call them to file a dispute which turned into several and then they were all denied sent a police report and letter from my company HR department as they said will make it go faster which was a lie now it can take up to 90 days to refund my money my bills are late lights got turned off car repossessed Im playing catch up on all my bills my bp is high cause Im working harder to catch up on everything and they say they understand NO YOU DO NOT UNDERSTAND what this does to people lives yall are thieves and I want my money back this is not right and then you say youre investigating you put ordinary people over people lives and well being youre a joke and I would never do to people what yall or doing and I hope you pay for this and call and check on your disputes and updates are a joke!!!!!
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ID
#1793943 Review #1793943 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Adp Total Pay Card Account

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